1. How will my package be shipped?
All items are carefully packaged to prevent damage during transit. Ken’Art ships with Canada Post or UPS to provide the best service and lowest cost for our customers.
Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.
For more information about our shipping, please contact our customer service.
2. How are art prints packaged and what kind of container is used?
The majority of our art prints are rolled and shipped in a reinforced tube tested for strength and stability.
3. Can I ship to a P.O. Box?
No, all items must be shipped to a street address.
4. How do I ship my items somewhere other than to my billing address?
It's easy. During the checkout process, you are provided the option to enter a shipping address that is different than the billing address.
5. What are your international shipping rates?
Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office. For more information on international shipping, please see International shipping & returns.
6. Is my package insured?
Ken’Art guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our customer service.
7. How do I know that my item has shipped?
After your order has shipped, you should receive an email with a link to the carrier's tracking page. If for any reason you do not receive correspondence, you may login to your account to view the current status. If you need additional help, please contact our customer service.
8. What if I have not yet received my order but it shows that it has shipped?
Shipping times can vary depending on location and carrier. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact our customer service.
9. When will my order arrive?
This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product. Please contact our customer service with any additional questions. Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends. If you provide a valid email address when ordering, a notification will be sent when the shipment occurs. The email will include a link to the carrier's web site where you can track the progress of your shipment online.
Please, contact us for a 48-hour response